Note: You must be 21 years or older to register as a Member or use darufills.com
Effective from 31 October 2018
Source of Our Information
Our source of information is the details shared by you at the time of registration, feedback provided by you on our services, and the transactions made along the payment card details. Our site recognizes visitors’ home servers, but not their e-mail addresses. We only store individual e-mail addresses provided by customers voluntarily or during the order process.
Besides, we compute the popularity of our services through the competitions, promotions, and the traffic that our site generates. Through this wholesome approach we collect the information through the experiences of our customers with us, which helps us know what additions you want in our services.
darufills.com takes your privacy and security seriously. For this reason, we work to establish technical, administrative, and physical security measures to protect against unauthorized access or use of personal information. We cannot, however, guarantee the security of any information you send to us and you do so at your own risk. Members are responsible for maintaining the confidentiality of their password and account. Members are responsible for activities that occur under their account and should immediately notify darufills.com of any unauthorized use of their account. Note that at no point in time will the security code / CVV number of your credit card be stored by Daru Fills or its payment gateway.
Knowledge of your preferences shall help us serve you better. We shall use your contact details to extend you information related to darufills.com. You have the right to access and your data and modify them in case of errors. We might get in touch with you through fax, emails, postal services, and telephone. We would appreciate your suggestions and feedbacks from time to time, which will help us in recognizing your requirements and work to bring you a complete satisfaction. However, you can also cease any further commercial communications, by unsubscribing to newsletter. Customers are informed that there might be instances when it shall be important to deliver some information by the administration, for operational reasons.
Disclosures of your information
Our customers can trust us with their information, which shall not be passed to anyone outside darufills.com administration. The information shall only be shared by Daru Fills, to process data or we might disclose some information in bulk, to conceal your identity to benefit the marketing programs, advertisers and partners. However, we assure that no personal information shall be shared for any targeted advertisement. And in case there is a merger of Daru Fills with any other company, customers will be notified before they are subjected to a new set of Privacy Policies. We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions of Service
And also follow Binding Corporate Rules (BCR).
Additionally, when you buy any Products on the Website, App or M-site, we may collect certain consumer information (such as products ordered and relevant promotion codes) and delivery information (such as an alternate contact, address, and telephone / mobile number in the event you are not available to collect the product(s) yourself). If you communicate with us by email, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as PII. You may choose not to provide us with certain personal information. In such an event, you can still access and view much of the Website; however, you may not be able to buy any products. In addition, you can choose not to provide certain optional information, but then you might not be able to take full advantage of many of the features on the Website. Note that at no point in time will the security code / CVV number of your credit card be stored by Alcotech Internet Pvt Ltd or its payment gateway.
COLLECTED THROUGH APP
Geolocation Data. If you use the App through your smartphone or other mobile devices, we will automatically collect your geo-location information. You may at any time opt-out of providing geolocation data through the settings on your device or the App, but if you do so, some features of our App and Service may be limited.
Device Type. When you use the App through your smartphone or other mobile devices, we automatically collect the device type and advertising identifier, a unique identifier generated within the device, and we may store this information.
Tracking Information. Tracking information is automatically collected and stored as you navigate through the App, including but not limited to, page views, referring/exit pages, information about how you interact with the App’s pages and third party links, and traffic and usage trends on the App.
Sharing between Merchants and Customer
Merchants and Customer that have to be matched for a delivery are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Merchants and Customer who connect their Darufills accounts to Facebook will also be able to see their mutual Facebook friends during the delivery. Merchants and Customer see delivery information. Although we help Merchants and Customer communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We collect information that is publicly available. For example, the information you submit in a public forum (e.g., a blog, chat room, or social network) may be read, collected or used by us and others. You are responsible for the information you choose to submit in any such forum.
RESEARCH AND DEVELOPMENT
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
PROTECT AGAINST ABUSE
For example, information about security threats can help us notify you if we think your account has been compromised (at which point we can help you take steps to protect your account).
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
We and our third-party service providers use reasonable organizational, technical and administrative measures to protect PII under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is not secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below. (Note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem.)
AGGREGATE INFORMATION; NON-PERSONAL INFORMATION
We may aggregate your Personal and Non-Personal Information with other users’ information and gather broad demographic data about our users for many purposes, including so that we can improve the Website, App and Service, and for business and administrative purposes.
AGE OF CONSENT
The Website is not directed to and/or intended for use by individuals under the age as mentioned under Applicable Laws, and we request that such individuals not use the Website or not provide PII through the Website.
If you choose to access the Website, you do so at your own risk and are responsible for complying with Applicable Laws. We may limit the availability of the Website, in whole or in part, to any person, geographic area and/or jurisdiction we choose, at any time and in our sole discretion.
When you use Darufills service, you trust us with your data. It’s our responsibility to be transparent about the data we collect, and how we use it in making our services work better for you.
Information we collect as you use our services
When you use our services via Mobile App or Website – for example, do a product search on Darufills, look for the nearest store, or reordering the same ordered the last time – we collect data to make these services work better for you. This can include:
- Purchase activity
- Your location
- Collect the device type and advertising identifier, a unique identifier generated within the device
- An alternate contact, address, and telephone/mobile number
- Communication may be collected as PII
The information you create or provide to us
When you sign up for a Darufills Account, you provide us with personal information. If are you signed in, we collect and protect the information you create when using our services. This can include choices such as:
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Darufills Platform. Also emails you write and receive on Darufills support.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Darufills Platform (such as receiving a notification that your delivery has arrived).
Profile Information. Your profile information will be known by the customer support agent of Darufills only. Your name, contact number and delivery address is the only that will be shared with Darufills delivery agent.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Delivery location is core to the Darufills Platform and without it, we can’t provide our services to you.
The information practices of other companies and organizations that advertise our services
Services offered by other companies or individuals, including products or sites that may include
Darufills services, be displayed to you in search results, or be linked from our services
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Other Important Notices regarding Our Privacy Practices
Updating Your Personal Information and Preferences: You may update your Personal Information and preferences at any time by making the change on our user information page. If you have received an email invitation to use our Website, App or Service but do not wish to receive marketing or other promotional messages or additional invitations in the future, you may opt-out by following the instructions in the email invitation. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to 30 days as we process your request.
QUESTIONS AND CONTACT INFORMATION